Dtale Modern guarantees that all of our furniture items are free from faulty materials and craftsmanship errors. Specific warranty durations differ among products and are provided from the date of delivery as delineated below:

General Terms and Conditions:

1. Defect Reporting: Visible defects or deviations from the order must be reported within 7 days of discovery by emailing help@dtalemodern.com, including a detailed description and photographic evidence. Late reports will be regarded as acceptance of the product.

2. Product Variations Acknowledgment: As our furniture is handcrafted, customers should expect minor variations in design, colour, size, and finishing. These variations are inherent and valued characteristics of our products.

Proof of Purchase Requirement: Keep your purchase receipt safely, as it is required for processing any warranty claims.

Type and Warranty Coverage

• Sofas, Sofas with moveable headrest, Armchairs, Beds, Storage Beds, Sofa Beds, Daybeds, Ottomans

• Frame structure: 1 Year Limited Warranty
• Soft furnishings (Foam, fibre fillings, feathers, fabric covers, stitching, leather): 1 Year Limited Warranty
• Other components (zips, fasteners, springs, suspension, legs, and movable mechanisms): 1 Year Limited Warranty

• Dining Chairs: 1 Year Limited Warranty

• TV Cabinetry, Sideboards, Dining Tables, Bookcases, Free Standing Shelving: 1 Year Limited Warranty

• Wooden Bed frames: 1 Year Limited Warranty

• Lighting and other Electrical Accessories: 1 Year Limited Warranty

• Mattress: 10 Year Limited Warranty, with exclusions for:

• Mattress fabric (stains, burns, pilling, loose covers)
• Normal body indentations
• Issues relating to comfort choice (e.g., too firm or too soft, which is subjective and not a manufacturing fault)
• New bed odour

• Rugs: 1 Year Limited Warranty

• Poufs, Cushions & Throws: 1 Year Limited Warranty

• Bedding Products: 1 Year Limited Warranty

• Tableware Products: 1 Year Limited Warranty

• Mirrors and Wall Arts: 1 Year Limited Warranty

• Other Decor Items: 6 months

 

CLAIM PROCEDURE

Claims must be directed to help@dtalemodern.com, accompanied by images of the defects and the order number.

LIMITATIONS AND EXCEPTIONS:

• Natural Material Characteristics: Features such as grain patterns, colour variations, and other natural marks in materials like wood are not considered  defects.
• Exclusion of Wear and Tear: Deterioration due to normal ageing, including but not limited to wear, staining, and fading, is not covered.
• Upholding care and appropriate use are crucial to maintaining your entitlements under this warranty. The warranty becomes void if your Dtale Modern product is harmed due to harsh cleansers, abrasive
  agents, or unsuitable cleaning substances.
• This warranty doesn't encompass damage stemming from neglect, mistreatment, routine ageing, or mishaps, such as, but not restricted to, burns, incisions, abrasions, ruptures, dents, discoloration, or harm
  from household pets.
• This warranty isn't applicable for products utilised outdoors, unless explicitly declared otherwise
• Any alterations to the product by the customer or entities unauthorised by Dtale Modern will render this Warranty null and void.
• The Warranty is not valid for products not directly acquired from Dtale Modern.
• Items repaired or replaced within this Warranty will remain under the original warranty for its remaining period.
• For replacements, products must be returned in their original packaging, to avoid damage in transit.
• The Warranty covers manufacturing defects identified within the warranty duration, including the cost of materials, replacement parts, labour, and shipping expenses.
• Individual comfort preferences are not seen as manufacturing faults.
• For manufacturing defects detected post-warranty, the cost of materials, replacement parts, and any labour or shipping expenses will be borne by the customer.

DETAILED CLAIM PROCEDURE

• Initial Contact: Submit a claim via email to help@dtalemodern.com. Include your order number, detailed description of the issue, and clear photographs showing the defect.
• Assessment: Dtale Modern will assess the claim and may request additional information or conduct a physical inspection if necessary.
• Resolution: If the claim is accepted, Dtale Modern will determine whether to repair or replace the affected item. The decision will be communicated to the customer along with the next steps.